Does Highmark Cover Online Therapy? Here's What We Know.
Highmark is a Blue Cross Blue Shield affiliate serving Pennsylvania, West Virginia, and Delaware — with strong telehealth mental health coverage.
If your card says Highmark or Highmark Blue Cross Blue Shield, this guide covers your telehealth mental health options.
Highmark and Online Therapy — What We Know
Coverage status: Yes — most commercial plans
Platforms commonly in-network: Talkspace, Headway, Grow Therapy, Amwell
Typical cost with insurance: $20–50 per session with in-network providers
Highmark is one of the largest Blue Cross Blue Shield affiliates in the United States, primarily serving Pennsylvania, West Virginia, and Delaware. Highmark plans — including individual, employer-sponsored, and Medicare Advantage plans — cover telehealth mental health services.
Telehealth parity: Highmark applies mental health parity rules, meaning your telehealth therapy copay should be comparable to your in-person therapy copay. For most Highmark commercial plans, that's in the $20–50 range per session after deductible.
Amwell partnership: Highmark has an integrated relationship with Amwell, allowing Highmark members to access telehealth mental health through the Amwell platform at their in-network rate. Log into your Highmark member account to access Amwell through the Highmark portal.
Highmark MyHighmark: Use the MyHighmark member portal or the Highmark app to find in-network mental health providers, check your telehealth benefits, and verify coverage before booking. Highmark's behavioral health benefits are managed in-house (not carved out to a separate MBHO).
What to Expect
Most plans that cover online therapy work the same way as in-person coverage. Once you're matched with an in-network provider, you pay your plan's mental health copay per session. If you haven't met your deductible yet, you may pay more until you hit that threshold — then your copay rate applies for the rest of the year.
Typical copay range: $20–50 per session with in-network providers. Keep in mind this is an estimate — your actual cost depends on your specific plan, your deductible status, and whether the provider is in-network.
Always verify your exact coverage before your first session. Most platforms let you enter your insurance information during signup and will confirm whether you're covered before you pay anything.
How to Check Your Highmark Coverage
- Call the member services number on the back of your Highmark card and ask: "Does my plan cover telehealth mental health services?"
- Ask specifically: "Is telehealth therapy covered at the same copay as in-person therapy?"
- Ask: "Which telehealth platforms are in-network for mental health? Is [platform name] covered?"
- Ask: "What is my current deductible status for mental health benefits?"
Alternatively, log into your Highmark member portal online and navigate to "Benefits" or "Coverage Details" — look for the "Mental Health" or "Behavioral Health" section. Most member portals show your specific copay and deductible information.
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Compare All Insurance OptionsWe're not therapists or insurance advisors — we're researchers who compiled publicly available information about insurance coverage for online therapy. Coverage information is general and may not reflect your specific plan. Always verify your exact benefits directly with Highmark before booking a session. Some links on this page may be affiliate links.
Insurance coverage depends on your specific plan, state, and provider. Copay estimates are based on averages and may vary significantly. We update regularly, but confirm current coverage directly with your insurer.